Terms & Policies

𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐈𝐧𝐟𝐨: Please allow around 4-6 weeks for the production and shipping of preorder items, unless otherwise specified. Once shipped, a tracking number will be provided to the email address associated with the order. Please allow up to 5 - 10 business days for your order to arrive once shipped.

𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐎𝐫𝐝𝐞𝐫𝐬: International orders may be subject to pay duties and taxes, which is out of our control. Please allow 10-25 days for your order to arrive once shipped depending on where you live.

𝐑𝐞𝐟𝐮𝐧𝐝/𝐑𝐞𝐭𝐮𝐫𝐧 𝐏𝐨𝐥𝐢𝐜𝐲: All sales are final. Please email us at customercare@enterelisium.com or use the contact page on our website for any questions, comments, or concerns regarding your order.

𝐋𝐨𝐬𝐭 𝐏𝐚𝐜𝐤𝐚𝐠𝐞𝐬: We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report.

𝐈𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐀𝐝𝐝𝐫𝐞𝐬𝐬𝐞𝐬: Elisium is NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is fully responsible to cover the cost to reship the package to our physical address at 4912 Farrier Ct, Grand Prairie Texas 75052

Privacy: Customer's information remains confidential and will not be shared under any circumstances. In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/4b96ce/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/4b96ce/privacy_policy).

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: For any questions or concerns regarding our return policy, please reach out to us at customercare@enterelisium.com or call us at 210-580-6880 or visit our Contact Us page.

Thank you for being a valued customer. We appreciate your understanding and cooperation in maintaining the quality of our products and services.

Sincerely,
Elisium