Terms & Policies

๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐ˆ๐ง๐Ÿ๐จ: Please allow around 4-6 weeks for the production and shipping of preorder items, unless otherwise specified. Once shipped, a tracking number will be provided to the email address associated with the order. Please allow up to 5 - 10 business days for your order to arrive once shipped.

๐ˆ๐ง๐ญ๐ž๐ซ๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐Ž๐ซ๐๐ž๐ซ๐ฌ: International orders may be subject to pay duties and taxes, which is out of our control. Please allow 10-25 days for your order to arrive once shipped depending on where you live.

๐‘๐ž๐Ÿ๐ฎ๐ง๐/๐‘๐ž๐ญ๐ฎ๐ซ๐ง ๐๐จ๐ฅ๐ข๐œ๐ฒ: All sales are final. Please email us at customercare@enterelisium.com or use the contact page on our website for any questions, comments, or concerns regarding your order.

๐‹๐จ๐ฌ๐ญ ๐๐š๐œ๐ค๐š๐ ๐ž๐ฌ: We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report.

๐ˆ๐ง๐œ๐จ๐ซ๐ซ๐ž๐œ๐ญ ๐€๐๐๐ซ๐ž๐ฌ๐ฌ๐ž๐ฌ: Elisium is NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is fully responsible to cover the cost to reship the package to our physical address at 4912 Farrier Ct, Grand Prairie Texas 75052


Privacy: Customer's information remains confidential and will not be shared under any circumstances. In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/4b96ce/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/4b96ce/privacy_policy).

๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐ˆ๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง: For any questions or concerns regarding our return policy, please reach out to us at customercare@enterelisium.com or call us at 210-580-6880 or visit our Contact Us page.



Thank you for being a valued customer. We appreciate your understanding and cooperation in maintaining theย quality of our products and services.

Sincerely,
Elisium